Meet Our Expert Team

Mike Griffin

President / Chief Executive Officer
(704) 252-1214

With over 40 years of experience in the insurance business, Mike has led one of Nationwide’s largest exclusive agency channel operations and was recognized as a Hall of Fame agent in 2011.

In late 2005, in an effort to find ways to become more competitive when selling commercial insurance, Mike successfully formed Tarheel Insurance Services, a brokerage company designed to provide mono-line workers compensation options exclusively to Nationwide agents. This operation now serves over 1,000 exclusive agents in 27 states.

With Nationwide’s implementation of Commercial Market Choice, came the opportunity for agents to develop relationships with other carriers where they could become directly contracted. In the spring of 2015, along with a group of his peers, First Choice Agents Alliance (FCAA) was formed to help facilitate these relationships. Designed originally to work only with Nationwide exclusive agents that have a passion for growing their commercial books of business, FCAA is structured to provide agents with increased revenue opportunities at a much lower cost than other aggregators or wholesale brokers.

With this past experience, Mike feels well qualified to help Nationwide agents make the transition from the exclusive agent channel to one of full independence with the right carriers and strategies to maximize their future growth and revenue.

Diane Wagner

Chief Operating Officer
(704) 517-7830

For the past 35 years, Diane has been helping insurance agents grow their business, working with a number of national carriers as an underwriter and then as a marketing representative. Originally from Syracuse, NY, she relocated to Charlotte in 1996 with Kemper Insurance.

In 2001, Diane joined AssureAlliance as a founding member and Regional President of what quickly became the largest revenue generating network within the SIAA organization. Through aggregation, she was instrumental in creating an environment to help independent agencies build marketing plans, secure additional company contracts and significantly grow their revenue.

Leaving AssureAlliance in 2013, Diane worked as an independent business coach focusing on work/life balance and strategic planning for insurance agency owners and sales professionals.

She joined First Choice Agents Alliance in October 2016 as Chief Operating Officer. With her education and experience in the insurance industry, Diane is well positioned to help agents implement the plans and programs to successfully grow commercial revenue in their agencies.

Juel Noviello

VP / Underwriting
(888) 895-2115

Juel joined First Choice in November, 2015 as V.P. of Underwriting and leads our in-house brokerage team of experienced underwriters and agent support personnel.

With over 30 years of experience in varied positions within the insurance industry, Juel began her career with INA/Aetna in 1984. After leaving Aetna, she worked briefly with a monoline workers compensation carrier, and then for over 8 years managed the coastal strategy for a large E&S writer.

Having also spent some time on the retail side working directly with clients, Juel is well prepared to handle the needs of your agency, balancing the needs of your policyholders with the requirements of profitably underwriting your submissions.

Kevin Dorgan

Chief Technology / Marketing Director
(614) 352-2526

Kevin is the newest member of the First Choice team assisting our organization and our members with technology and digital marketing.

Kevin has a diverse insurance background with Nationwide Insurance having been an agent, P & C underwriter, service center manager, life underwriting manager, and agency technology project director.

Since 2006 Kevin has worked as a consultant assisting agents around the country on enhancing their technology and marketing efforts.  His knowledge of agency management systems, social media, and digital marketing will be a valuable asset to our members.

Skip Keller

Sr. Underwriter

Susan Parks

Contracts Administrator

Heather Harwell

A/P, Commissions Coordinator

Robin Thatcher

Agent Support/Customer Service

Cindy Griffin