Author Archives: FCAA Team

FCAA Donates $10,000 to Invest™

Media Release from Independent Insurance Agents and Brokers of America

Alexandria, VA, June 14, 2021— First Choice Agents Alliance (FCAA), one of the largest insurance networks in the U.S., donated $10,000 to Invest™, a nonprofit organization administered by the Big “I.” Invest educates high school and community college students about insurance and encourages them to pursue careers with independent agents and brokers.

“FCAA is proud to donate these funds to an organization that is laser focused on educating, training and attracting new people to the independent agency system,” said Diane Wagner, chief operating officer of FCAA and an Invest board member. “And we plan to continue raising money for Invest at our September annual meeting in Charlotte, North Carolina. Our agents tell us their No. 1 barrier to business growth is a lack of trained staff and FCCA believes every single agent and agency network should be supporting the work of Invest.”

Invest’s interactive online curriculum teaches students to be smarter insurance consumers and offers them a chance to explore mentorship, apprenticeship and employment opportunities in agencies and insurance companies. Invest seeks to offset a growing talent gap as workers retire from the insurance industry.

“Invest is grateful for FCAA’s generous support of our organization and it is one of the first agency networks to partner with us in our mission to help independent agencies attract more people into an exciting and lucrative career field,” said Deborah Pickford, executive director of Invest. “On behalf of all independent agencies and Invest, we thank FCAA and Diane Wagner for their continued leadership in working to strengthen the insurance talent pipeline.”

Pictured L to R: FCAA President Keith Captain, FCAA member and agency owner Mert Adams, Frederick Mutual VP and COO Jill Showalter, FCAA COO Diane Wagner, and Invest Executive Director Deborah Pickford.

About First Choice Agents Alliance (FCCA)
Based in Mooresville, North Carolina, FCCA’s primary goal is to assist members in achieving profitable revenue growth through strategic planning, business and marketing plan assistance and producer development programs.

About Invest
As a 501(c)(3) educational trust, Invest benefits from the support of numerous insurance organizations, hundreds of agencies, brokers, and volunteers. The program provides the insurance industry with motivated, talented, and intelligent professionals through a support structure of state associations, board members, national staff, teachers, and the many industry professionals who work in the field as classroom liaisons. For more information, visit the Invest website.

About the Big ‘I’
The Independent Insurance Agents and Brokers of America (IIABA or the Big “I”) was founded in 1896 and is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of approximately a quarter of a million agents, brokers and their employees nationally.

FCAA – Hagerty Partnership

FCAA is excited to announce our partnership with Hagerty, the global leader in collector vehicle insurance, community and media. Through this new relationship, FCAA agents will have access to the full suite of insurance and membership products that Hagerty has to offer.

Quoting new business with Hagerty is easily done through their agent business center. The quote process takes only about 10 minutes and over 65% of the policies are issued online with no manual underwriting review.

Here are the key things for you to know:

01. Every FCAA agent is being issued a new affiliation code. All new business must be placed under your new code. Hagerty will send this new code to you on June 15th.
02. Once activated, you can quote and issue new policies online at with your new affiliation code.
03. Have questions? Cruise over to the Hagerty FAQs

Whether you’ve written with Hagerty in the past or this is all new to you, we encourage all FCAA members to join us for a partnership kick-off webinar to get the inside track on the latest from Hagerty:

Thursday, June 17th at 2:00pm EST. Hagerty basics overview with a tour of their online quoting and policy management system. Register now

Quoting and issuing with Hagerty has never been easier, download the latest marketing materials and watch a short video to see why 97% of agents prefer Hagerty for collector vehicle protection here.

COO of FCAA Joins Invest Board

Congratulations to Diane Wagner, FCAA’s COO, on her selection to the Invest Board!  Invest, an affilliate of the Big “I”, is the insurance industry’s premier classroom-to-career education program.

For many years Diane has had a passion for developing new talent in the insurance business, including speaking to Invest participants early in her career.

On the heels of this announcement, FCAA is thrilled to announce that it has adopted Invest as our charitable partner of choice. We will be the first agency organization to raise funds on behalf of the Invest program. We will be offering several fun ways to participate and raise funds at our Annual Meeting in Charlotte, NC this September 27-29, 2021, including a silent auction.

Click here to view the Press Release





Join the FCAA Team!

FCAA has an open position for a Commercial Lines Account Manager

The Commercial Lines Account Manager is responsible to market, quote, and bind new business, build and maintain mutually beneficial relationships with agents and carrier underwriters, serve as liaison between clients and insurance carriers, and provide excellent client service to all FCAA agents.

Responsibilities and Duties

  • Review assigned incoming new business applications for accuracy according to FCAA guidelines and take necessary steps to locate missing or incomplete information
  • Market risk based on appropriate research and knowledge of the applicant’s business and geographic location
  • Follow-up on quotes to bind policies and close new business
  • Interpret insurance coverages and pricing for agents and insureds
  • Provide timely, courteous, and quality customer service to FCAA agents
  • Establish and maintain strong relationships with carrier underwriters and FCAA agents within the assigned territory
  • Ensure all job duties are performed in compliance with federal, state, and local laws and regulations
  • Demonstrate commitment to all brokerage unit goals and objectives as set by the Brokerage Unit Manager and/or the President
  • Follow all guidelines and procedures as defined in the FCAA Handbook
  • Perform other duties as assigned



  • BS in Finance, Business, other related degree, or the equivalent of 3-5 years’ experience in the industry
  • Basic knowledge of Microsoft Office Suite products including Word and Excel
  • P&C License
  • In-depth knowledge of insurance plans and carriers
  • Detail-oriented, independently motivated
  • Excellent communication and interpersonal skills
  • Ability to prioritize and multi-task


  • Insurance Designations – CIC, CPCU, AIC, etc.

Please send resume to

FCAA + Semsee for Quoting Small Commercial

First Choice Agents Alliance partnered with Semsee in the fall of 2020 to provide FCAA members with an efficient and effective solution that enables you to quote small commercial insurance in real time across multiple carriers, giving you an opportunity to grow your commercial business with your appointed carriers as well as access an array of FCAA carriers.

Since then, 175 FCAA member agencies have signed up to use Semsee.
Collectively, they have

  • Quoted over $6.5 million in premium
  • Saved 500 hours on quoting by using Semsee
  • Sent applications to an average of 4 carriers per Semsee submission
  • Taken advantage of the new carriers (hello, Donegal!) and features that Semsee has added to help you be more efficient – with more coming soon!

Not signed up yet? FCAA and Semsee have extended the free trial for FCAA members through April 1st, so you can still try out the quoting platform for free!

In order to sign up, submit your agency information at this link, or send a note to, and sign up for one of the upcoming webinars. The webinar will be great for those of you who have not tried Semsee, or as a refresher for any agencies that are on the platform.

Register for a session using the links below and feel free to invite as many members from your agency as you’d like!

Let First Choice quote your E&O

Consider quoting your E&O this year with our partners at Liberty Mutual. Liberty’s competitive rates, flexible coverage options, and 35+ years of experience in the E&O space makes Liberty a solid choice for your agency. And the best part? You will get paid commission on your own policy. Newly enhanced policy forms offer Insurance agencies the protection they deserve.

Just a few of the coverage enhancements Liberty includes:

  • Pure claims made coverage
  • Deductible reduction/waiver provisions
  • Increased supplemental payments provision
  • Enhanced settlement provision
  • Broadened insurance carrier insolvency coverage

To receive an estimated proposal for your agency E&O, please email the following completed indication form to:

Must be an appointed Nationwide Agency to qualify and none of the conditions below can apply:

  • Agencies located in AL, AK, DC, FL, MS, NY or WV
  • Single person agency
  • In business for less than two years
  • Agency has less than $1M in Property & Casualty Premium Volume (Personal and Commercial)
  • Agency is located in a county on the Atlantic Ocean or Gulf Coast

Liberty Mutual E&O Brochure

Liberty Mutual Indication Form